I recently had a dining experience that left me pondering the nature of service and human interaction. As my friends and I settled into our seats, we were met with a server whose demeanor was anything but welcoming. When I asked for a specific beer, he curtly informed me they didn't have it. Then just told us to scan the QR code to see the menu, and walked away without offering alternatives.

This interaction transported me back to my decade-long career in the restaurant industry. I couldn't help but reflect on the countless times I'd faced similar situations, always striving to delight customers despite any personal challenges I might have been facing.

It made me wonder: What drives someone to approach their work with such indifference? How often do we encounter service that lacks genuine care?